• Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the Provider from which you have booked an activity.
• Customer service: Sharing your details with our partners allows for a quick response when you need us – including helping you to find an appropriate service and any questions you might have about your reservation.
• Activity reviews: We may use your contact information to invite you to write an Activity review after your experience. This can help other travelers to choose an activity that suits them best.
• Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
o When you make a reservation with us, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time.
o Based on the information you share with us, individualized offers may be shown to you on the GOEPIC.PT website, in mobile apps or on third-party websites, including social media sites.
o When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
• Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
o We may need to respond to and handle requests you have made.
o If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the service items again or fill in all the reservation details from scratch.
o When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with GOEPIC.PT.
o We may also send you other material related to your reservation, such as how to contact GOEPIC.PT if you need assistance while you’re away, or a summary of previous reservations you made using GOEPIC.PT.
• Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.
• Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
• Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.